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We accept Visa, Mastercard, and Discover credit cards. Due to recent
problems with fraudulent American Express cards we have stopped excepting them
on our site. We will except American Express on phone orders so that we can
verify the information to ensure the credit card isn't fraudulent. We charge your credit card for the amount of the order submitted when the order is processed. Your card is not charged immediately when you click the order button.
Credit Card Security and Fraud Control:
When your card is charged the billing address provided is verified by the banking system to ascertain the card number used belongs to the billing address provided. If the billing address is incorrect we receive an address verification failure. We will send an email message notifying you of the address verification
failure asking for the correct billing address so we may complete processing of your order. If we do not receive a response within 7 days we consider the order fraudulent and remove it from our system.
All orders placed with a ship to address that is different from the billing
address will be verified with the credit card company prior to authorization. All orders over $150.00 will also be verified with the credit card company prior
to authorization. We pride ourselves in fraud prevention and take all steps
necessary to ensure we do not process fraudulent or stolen credit cards.
Declined Credit Cards:
When we charge your credit card and receive a
notification back from the banking system the credit
card used is declined we remove the order from our
system and notify you the credit card is declined.
DEBIT CARDS:
Debit cards may be used to charge your order. However, when a debit card is used and the charge fails due to an address verification failure or the card being declined, your bank puts a hold on the amount of the charge made against your account. If you use online banking or contact your bank it will appear
as though the card has been charged even though there was an address verification or declined card failure. The amount of time your bank holds these funds varies, for those details you need to contact your bank. Requests for us to contact your bank to release funds placed on hold due to an address verification failure or
declined card failure cannot be honored.
Return Policy:
- Items purchased from The Ezy Catalog may be returned within 30 days of the order ship date. No returns will be accepted after 30 days of the order ship date. All returned merchandise must be in new, unused, and re-saleable condition; preferably in the original packaging. A 10% restock fee will be assessed and deducted from the
refunded amount. All returns must have a return authorization number.
- Merchandise that is returned and found to be in non re-saleable condition will not receive a refund.
- Merchandise returned in new, unused, and re-saleable condition will be refunded 90% of the original product cost.
- Return shipping costs are the responsibility of the buyer, with the exception of defective merchandise. Shipping will be reimbursed for defective merchandise in the form of a UPS return service shipping label.
- Kitchen and cooking merchandise that has been used cannot be returned, with the exception of kitchen and cooking merchandise that is defective. The defect cannot be the result of damage or misuse of the merchandise. The return must be within 30 days of the ship date. All kitchen and cooking merchandise returns must have a return
authorization number, a claim that said merchandise is defective, and an explanation as to the defective nature of the merchandise. Upon receipt by The Ezy Catalog of returned kitchen and cooking merchandise, based on a defective claim, the merchandise may be tested, to include the manufacturer if necessary. If the used merchandise
is found to be fully functional or defective due to damage or misuse; shipping charges will be applied and a refund will not be received.
- To return merchandise contact us via email for a return authorization number
and shipping address. Complete the merchandise return form provided in accordance with policy and instructions provided. This merchandise return form is provided with your invoice. If you do not have one we will provide one via the U.S. Mail, fax, or email.
- Returned merchandise may be shipped via UPS, FedEx or the U.S. Post Office. If you use the U.S. Post Office ask for delivery confirmation for tracking purposes. With the U.S. Post Office you may also want to insure the package, depending on value. Lost or damaged returns are not the responsibility of The Ezy Catalog.
- The Ezy Catalog. reserves the right to refuse return of any merchandise if our return policy and procedure are not followed. This right of refusal includes shipping of the merchandise back to the buyer, with shipping costs being charged to the buyer of the original purchase.
- Personalized orders cannot be returned.
Christmas Return Policy:
- Christmas gifts purchased from The Ezy Catalog may be returned within 30 days after Christmas, even if the gift was purchased in November or months prior. No returns will be accepted 30 days after Christmas. All returned merchandise must be in new, unused, and re-saleable condition; in the original
packaging. A 10% restock fee will be assessed and deducted from the refunded amount. All returns must have a return authorization number.
- Merchandise that is returned and found to be in non re-saleable condition will not receive a refund.
- Merchandise returned in new, unused, and re-saleable condition will be refunded 90% of the original product cost.
- Return shipping costs are the responsibility of the buyer, with the exception of defective merchandise. Shipping will be reimbursed for defective merchandise in the form of a UPS return service shipping label.
- Kitchen and cooking merchandise that has been used cannot be returned, with the exception of kitchen and cooking merchandise that is defective. The defect cannot be the result of damage or misuse of the merchandise. The return must be within 30 days of the ship date. All kitchen and cooking merchandise returns must have a return
authorization number, a claim that said merchandise is defective, and an explanation as to the defective nature of the merchandise. Upon receipt by The Ezy Catalog of returned kitchen and cooking merchandise, based on a defective claim, the merchandise may be tested, to include the manufacturer if necessary. If the used merchandise
is found to be fully functional or defective due to damage or misuse; shipping charges will be applied and a refund will not be received.
- To return merchandise contact us via email for a return authorization number
and shipping address. Complete the merchandise return form provided in accordance with policy and instructions provided. This merchandise return form is provided with your invoice. If you do not have one we will provide one via the U.S. Mail, fax, or email.
- Returned merchandise may be shipped via UPS, FedEx or the U.S. Post Office. If you use the U.S. Post Office ask for delivery confirmation for tracking purposes. With the U.S. Post Office you may also want to insure the package, depending on value. Lost or damaged returns are not the responsibility of The Ezy Catalog.
- The Ezy Catalog. reserves the right to refuse return of any merchandise if our return policy and procedure are not followed. This right of refusal includes shipping of the merchandise back to the buyer, with shipping costs being charged to the buyer of the original purchase.
- Personalized orders cannot be returned.
If you have placed an order and have not received it in a reasonable period, or the merchandise received is incorrect, please contact us at 561-635-2207 or via email and we will trace your order.
When a shipment is received please inspect for damage. If there is exterior damage to the package, if possible, please notify the carrier before he leaves the package at your premises. Contact us immediately in the case of damaged merchandise at 561-635-2207 or via
email. Do not return damaged merchandise without contacting us first. The
Ezy Catalog has to file a claim with the carrier to
come back, pick up, and inspect the shipment for
damage. Damaged merchandise must be reported within 20 days of order receipt for us to process your claim.
Claims take an average of 2 - 4 weeks to process and
complete. The Ezy Catalog can not be held
responsible for damages caused by shippers. These
are circumstances beyond our control and we must
follow shipper guidelines when processing claims.
The Ezy Catalog can reship non-customized orders to
customers right away if needed by a specified date;
at the expense of the customer. After the claim is
completed by the carrier and monies have been
refunded to The Ezy Catalog, we will issue a credit
to the customer for the damaged shipment.
The stock status of our merchandise is displayed with the product after it has been selected. A status display of "Available" indicates the item is available.
This "Available" status is posted daily based on knowledge of our merchandise on that day. Sometimes
merchandise sells out prior to an "Out of Stock" status being posted. Customers will be notified
via e-mail when an out of stock condition occurs for a product on their order during order processing. Items placed into your shopping cart and purchased with an "Out of Stock" status will be placed in a backorder condition.
Items with a "Out of Stock" status are not charged to your credit card until they are shipped. Orders with multiple items, which are both "Out of Stock" and "Avaliable"
in some instances are split shipped, with the additional shipping cost incurred by The Ezy Catalog. Items with a "Discontinued Product" status placed into
your shopping cart and purchased will be deleted from your order
and you will be notified via e-mail.
Our objective is to process backorders
for shipping on the Backorder Due Date, however
sometimes due to delivery problems we cannot
always meet that date.
Definition of "Available" varies by product. Some
products are made to order and may take time to
produce such as bedding, pictures, and personalized
plaques. These time frames are noted with the item.
Other items are pre-manufactured and housed in
warehouses awaiting delivery.
We use the email address provided during checkout to communicate order information, receipts, invoices, etc. If you have spam control on your email, use a free email system such as hotmail, or have a unreliable internet service provider there is a possibility you will not receive information
transmitted regarding your order. The email address we transmit from is support@theezycatalog.com. We do not sell, duplicate or disclose your email address to anyone.
Most of our products have a manufacturer warranty of one year from date of purchase. However, the warranty varies by product and some cases the products do not carry a warranty. Full warranty details regarding a product can be obtained by contacting us at 561-635-2207.
Please do not mail packages to this location,
it's for correspondence only.
The quickest way to reach us is by email. We are
a small family business with only one person to answer
the phone. We do our best to respond as quickly
as possible.
The Ezy Catalog Corp.
359 Ellamar Rd.
West Palm Beach, FL 33405
561-635-2207
support@theezycatalog.com
Office Hours: Mon. thru Fri. 9:00am to 5:00pm
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